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Michael | Customer Care Representative | Reisterstown, Maryland
Written by MiJobz 02947     November 01, 2013    
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Account Resolution leader with Data Specialist, Quotation Management, and Client Satisfaction experience. Advised and conducted On the Job Training for Resolution Specialists and Client Service Representatives. Successfully implemented and instructed in training seminars with employees regarding company policies, computer systems, and the handling of client service requests. Possess astute listening skills, with a talent for assessing client concerns and providing a quick resolution

Michael - Customer Care Representative


  • Account resolution, On the job training. Customer service, Processing food service claims, Reducing deductions

Contact Details

United States



Work Experience

Work Experience
• Customer Service Representative
Baltimore Gas & Electric
May 2013 – Present (7 months)Baltimore, Maryland Area

• Client Relations Consultant
Avatar Photography
November 2009 – Present (4 years 1 month)Clearwater, Florida

• Lead Exceptions Analyst
Answers Systems
February 2010 – January 2011 (1 year)Oldsmar, Florida

• Resolution specialist; On the job trainer
February 2000 – April 2009 (9 years 3 months)Jacksonville, Florida
Past Employers
Baltimore Gas & Electric, Avatar Photography, Answers Systems, CIT

Preferred Roles

Preferred Roles
• Desired Job Title: Customer Care Representative
• Desired Industry: Financial Services
• Desired Location: United States


Which languages do you speak?
Do you have a degree?
BS, Business Management
University attended?
University of Baltimore
Schools Attended
University of Baltimore BS, Business Management 1994 – 1997University of Baltimore BS, Business Management 1994 – 1997
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