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Tim Donovan | Service Desk Technician | Leeds, West Yorkshire, United Kingdom Hot
Written by MiJobz 02947     October 28, 2013    
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I am an enthusiastic person who is always willing to take on new challenges. I am a TAP qualified trainer in conflict management and I also have a number of training qualificiations in the aviation industry. I hold a Comptia A+ Qualification and also a Cisco IT essentials qualification. I have experience of working in the telecoms industry in a technical support role within BT working for an agency and also working for Carphone Warehouse, in this company I was made a Team Leader and I also worked on the product management team on new data products.

I moved to Leeds and after a brief foray as an aviation security trainer and then worked as a customer contact agent for British Gas I decided to move back to my passion witch is technology.

Recently I have worked as a first line help desk advisor for Logical Telecom, this was a varied role looking after DSL, EFM, leased line and Avaya voice systems. Along with this I was also technical support so assisted with day to day tech support on Windows systems including active directory, Office products and Blackberry devices.

I have also worked as a data centre operator for Node 4 communications, providing remote hands support for customers as well as monitoring the data centre for any issues. I also provided first line support for connectivity technologies for customers.

I am currently working as a network engineer as Azzurri Communications, in this role I work as part of the 24/7 shift team dealing with issues with Cisco routers, Zyxel routers, Mitel telephone systems and performance issues on these technologies.

Tim Donovan - Service Desk Technician


  • broadband, business analysis, coaching, computer training, conflict management, documentation, instruction, leadership, mentoring, migration, negotiation, presentation skills, process engineering, project planning, recording, reports, research, supervisory skills, teaching, telecommunications, Cisco, HP

Contact Details

Tim Donovan
United Kingdom



Work Experience

Work Experience
• Service Desk Technician
NHS Blood and Transplant
July 2013 – Present (4 months)Leeds, United Kingdom

• Second Line Network Engineer
Azzurri Communications
February 2013 – July 2013 (6 months)Wakefield

• Technical Support Engineer
Node4 Ltd
February 2012 – February 2013 (1 year 1 month)Wakefield, United Kingdom

• Technical Support
Logical Telecom
July 2011 – February 2012 (8 months)Leeds, United Kingdom

• Customer Service Agent
British Gas
February 2010 – July 2011 (1 year 6 months)

• Course Student
2010 – 2010 (less than a year)

• Aviation Security Instructor
Redline Aviation Security
June 2009 – January 2010 (8 months)

• Executive Product Manager
Telecom (CPW Networks)
July 2007 – May 2009 (1 year 11 months)

• LLU Team Leader
Telecom (CPW Networks)
February 2007 – July 2007 (6 months)

• General cover teacher
Kelly Education
April 2005 – June 2006 (1 year 3 months)

• Trainee Teacher
High School
June 2004 – June 2006 (2 years 1 month)

Kelly Service
March 2005 – May 2006 (1 year 3 months)

• Broadband Repair Agent
British Telecom
January 2004 – April 2005 (1 year 4 months)

• Geography Teacher
Cardinal Heenan Catholic High School
January 2005 – March 2005 (3 months)

• Customer Service Assistant
J Sainsbury
January 1997 – January 2002 (5 years 1 month)
Past Employers
• NHS Blood and Transplant, Azzurri Communications, Node4 Ltd, Logical Telecom, British Gas, Calibre, Redline Aviation Security, Telecom (CPW Networks), Telecom (CPW Networks), Kelly Education, High School, Kelly Service, British Telecom, Cardinal Heenan Catholic High School, J Sainsbury

Preferred Roles

Preferred Roles
• Desired Job Title: Service Desk Technician
• Desired Industry: information Technology and Services
• Desired Location: United Kingdom


Which languages do you speak?
University attended?
Leeds City College
Schools Attended
Leeds City College CCNA, System, Networking, and LAN/WAN Management/Manager 2012 – 2013, Leeds City College IT Essentials 2011 – 2011Peasron Vue Comptia A+ 2011 – 2011, Bath Spa University PGCE, Geography and ICT 2003 – 2004, Liverpool John Moores Univers
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